MEMBERSHIP FAQs

You can change your e-mail and/or home address by:

• filling out our update your contact information form online;
• calling our Membership Services Office at 303.296.1212 (or toll free at 1.800.727.8812) during business hours; or
• mailing your address change to:

PBS12
P.O. Box 1740
Denver, CO 80201-1740

If you made a one-time donation, your membership is good for one year from the date that you make your pledge. You should receive a renewal notice several months before your membership expires.

If you donated on a monthly basis (became a PBS12 Sustainer), your membership never expires and automatically renews each year.

Contributions to PBS12 are tax deductible to the full extent allowed by law. The fair market value of any thank-you gifts received are not deductible. Anyone who makes a donation of $75 or more for a thank-you gift will be mailed a tax statement in January, showing their total contributions for the year and the fair market value of any gifts received. Anyone who makes a donation of $250 or more with no thank-you gift request will also be mailed a tax statement in January. Please consult your tax adviser.

To use as much of your donation for programming as possible, we print and send out renewal notices in bulk. This requires several weeks for a renewal letter to get printed and mailed. Your contribution and our notice probably crossed in the mail.

It is so important that we keep our members that we start sending out renewal notices in advance of your membership expiration date. If you renew early, you will still get a full year’s membership; membership will be extended for a full year.

Your membership will expire in one year, but if you have recently made a pledge and need to cancel it, you have the following options:

• If you made a pledge WITHOUT a thank-you gift:
  Please contact our Membership Services Office online or by calling 303.296.1212 (or toll free at 1.800.727.8812) within 14 days of your pledge. Your credit card will be credited within two business days or you will be issued a refund check.
• If you made a pledge WITH a thank-you gift:
  Please contact our Membership Services Office online or by calling 303.296.1212 (or toll free at 1.800.727.8812) within 14 days of your pledge. If your gift has not yet been mailed, your credit card will be credited within two business days or you will be issued a refund check. If your gift has already been mailed, you will need to return it to PBS12 – unopened and unused – within 30 days. Once the gift has been received, your membership pledge will be credited in full.

A Sustainer is a member whose support automatically renews annually with ongoing contributions transferred monthly from a designated bank account or credit card.

A regular (or one-time) membership is only good for one year, while a Sustaining membership never expires and automatically renews each year.

Yes, sustainers are eligible to receive a thank-you gift (or gifts) that are equivalent to your annual giving level.

You can increase or decrease your monthly donation by filling out this secure form.

To discontinue your support, contact the PBS12 membership office online or by phone at 303.296.1212 during business hours (8am-4pm weekdays).

You can make updates to your information at any time by filling out this secure form, or by calling the PBS12 membership office at 303.296.1212 during business hours (8am-4pm weekdays).

PBS12 adheres to all laws and regulations pertaining to its handling of member credit and debit card account information. Payment regulations require that PBS12 not store your actual credit card information on its servers. So, when you provide your new expiration date we will also need the card number.

Please visit our donation page or call 1.800.690.5234 (24 hours a day) to make an additional gift. Thank you!

We would be happy to send you the thank-you gift of your choice. You are eligible to receive a thank-you gift(s) of equal value to your total annual pledge amount.

Please contact the PBS12 membership office online or by phone at 303.296.1212 during business hours (8am-4pm weekdays) to let us know what gift you would like and we’ll confirm your eligibility.

Yes, the match will be based on the full amount of your contribution. Companies participating in the Matching Gift program will only match once your entire contribution is received in full.

Under ordinary circumstances, thank you gifts are shipped within six weeks of a pledge.

If you are a PBS12 Sustainer (making an ongoing monthly donation), your gift will be approved after the first payment.

If you selected tickets to an event as your gift, your tickets will be emailed to you approximately 2 weeks before the show.

PBS12 receives a limited block of tickets from the concert promoter, and assigns the tickets on a first-come first-served basis. Most of the promoters we work with can accommodate requests for handicapped seating, but please contact Membership Services online or by calling 303.296.1212 well in advance so we can make arrangements, as availability is limited.

After your credit card is charged, you will receive an email receipt confirming that you will receive the tickets you requested.

Tickets will be emailed to you approximately two weeks before the concert date.

If your ticket package includes another item such as a DVD or CD, this item will be mailed to you separately.

PBS12 will replace damaged or defective items that are returned to the station within 30 days of receipt. Contact Membership Services online or by phone at 303.296.1212 (or toll free at 1.800.727.8812) during business hours.

Your membership pledge will be credited in full once your thank you gift has been returned – unopened and unused – to PBS12.